Our Promise
Exchange Policy
Wrong size or shade? We keep it simple — reach out within our exchange window and we'll sort it out for you, no questions asked.
12 Hours
Exchange Window
from the time your order is delivered
from the time your order is delivered
How It Works
Requesting an Exchange
01
Message Us
Contact us on WhatsApp within 12 hours of delivery with your order number and the reason for exchange.
02
Share Details
Send a photo of the item and let us know the size or shade you'd like instead.
03
We Arrange Pickup
Once approved, we'll arrange for the item to be picked up from your address.
04
Get Your Exchange
Your replacement dupatta is packed and dispatched as soon as the original is received back.
Eligible for Exchange
- Item is unworn, unwashed, and unused
- Original tags and packaging are intact
- Request is made within the 12 hour exchange window
- Item received does not match the size or shade ordered
- Fabric fault or defect present at the time of delivery
Not Eligible
- Requests made after the exchange window has closed
- Items that have been worn, washed, or altered
- Items without original tags or packaging
- Change of mind after the item has been delivered
- Items marked as final sale at checkout
Exchanges are for size or shade only — we currently do not offer refunds. If your order arrives damaged or incorrect, please message us with photos as soon as it arrives so we can make it right quickly.
Need to Start an Exchange?
Have your order number ready and message our concierge — we'll guide you through the rest.